SILPAKORN UNIVERSITY SCIENCE AND TECHNOLOGY JOURNAL, Vol 4, No 1 (2010)

Evaluation of Drug Information Service via http://drug.pharmacy.psu.ac.th

Payom Wongpoowarak, Chananphim Phengchuai, Phimrada Rattanachamit, Monsigan Kaewmanee, Siripan Konsuparp, Wibul Wongpoowarak, Prapaporn Boonme

Department of Clinical Pharmacy, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hat-Yai, Songkhla

Department of Clinical Pharmacy, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hat-Yai, Songkhla

Department of Clinical Pharmacy, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hat-Yai, Songkhla

Department of Clinical Pharmacy, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hat-Yai, Songkhla

Information Technology Center, Prince of Songkla University, Hat-Yai, Songkhla

Department of Pharmaceutical Technology, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hat-Yai, Songkhla

Department of Pharmaceutical Technology, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hat-Yai, Songkhla


Abstract


This study was aimed to evaluate the quality of the drug information service and the users’ satisfactions provided by Faculty of Pharmaceutical Sciences, Prince of Songkla University via http://drug.pharmacy.psu.ac.th. The randomly selected 100 questions from total 10,000 questions during the studied period were assessed for the quality of the service by retrospective observation. The satisfaction of the users was investigated using questionnaires posted on this Universal Resource Locator (URL). The results indicate that during the studied intervals of 2000-2001, 2002-2003, 2004-2005 and 2006-2007, the answer completeness was 94.12%, 65.38%, 85.19% and 83.33%, respectively. The answer straightforwardness was 89.41%, 74.62%, 80.74% and 84.00%, respectively. The reliability of answerers was 94.12%, 61.54%, 74.07% and 63.33%, respectively. The reliability of references used was 88.24%, 53.85%, 66.67% and 63.33%, respectively. The suitability of language level in answering was 100.00%, 88.46%, 100.00% and 86.67%, respectively. The obtained data suggest that the quality of the service via the URL was in suitable level and no significant changes were noted during investigation period. Most responses on the satisfaction on the service via this URL of the users, both providers and receivers, were averagely rated above 3 from 5.

Key Words: Drug information service; Pharmacy service; Pharmacy resource; Service evaluation

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