SILPAKORN UNIVERSITY JOURNAL OF SOCIAL SCIENCES, HUMANITIES, AND ARTS, Vol 14, No 1 (2014)

Competency of Quality Assurance Officers: Comparative Analysis of Literature Review and Survey Research in Thai Public Higher Education

Kanyaprin Tongsamsi, Kanon Trichandhara






Abstract


The objective of this research is to compare the QA officer competencies from literature review and the survey in Thai public higher education. The study is composed of two phases. The first phase, the QA officer competencies based on 13 publications from 1991 until present, accessed through the electronic and internet database are synthesized. The second phase, the QA officer competencies in 16 public higher education institutions are analyzed. The conceptual framework of Schneckenberg and Wildt (2006) and Ehlers (2007) is employed for the analysis. The results are formed that 45 QA officer competencies from literature review are categorized into 4 groups. They are quality experience, analysis, knowledge, and innovation, respectively. While 27 QA officer competencies from the survey are categorized into only 3 groups. They are quality experience, knowledge, and analysis, respectively. The comparative study is shown that 20 QA officer competencies are in a similar category from two sources of data whereas other 52 competencies show dissimilarities.

Key Words: Competency; Quality assurance; Quality assurance officers; Higher education

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