SILPAKORN UNIVERSITY JOURNAL OF SOCIAL SCIENCES, HUMANITIES, AND ARTS, Vol 12, No 2 (2012)

Factors Affecting Organizational Citizenship Behaviorof Passenger Car Plant Employees in Thailand

Kijpokin Kasemsap




Abstract


Research objectives were to determine the conceptual framework and to develop the causal model of factors affecting organizational citizenship behavior of passenger car manufacturing plant employees in Thailand. The study reported the responses of 672 operational employees
from 14 passenger car manufacturing plants operating in different parts of Thailand. Data were analyzed with descriptive statistics using SPSS (version 11.5), tested with confirmatory factor analysis to confirm the
heterogeneity of all constructs, and assessed with path analysis to test the cause and effect relationships among main constructs of the study using LISREL (version 8) with a structured questionnaire containing standard scales of organizational justice, job satisfaction, organizational
commitment, and organizational citizenship behavior to determine the relationships of organizational justice, job satisfaction, organizational commitment, and organizational citizenship behavior. Research findings indicate that dimensions of organizational justice, job satisfaction, and
organizational commitment have moderated the positive effects on organizational citizenship behavior. Job satisfaction fully mediates the relationship between organizational justice and organizational citizenship behavior. Organizational commitment fully mediates the relationship between organizational justice and organizational citizenship behavior. Furthermore, job satisfaction is positively related to organizational
commitment.

Keywords: Job Satisfaction; Organizational Citizenship Behavior; Organizational Commitment; Organizational Justice

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